Welcome Guide (Young People)
Welcome to Brightsky
Moving into a new home can feel like a big change. At Brightsky, we want you to feel safe, welcome, respected and supported.
When you arrive, we will show you around your new home, introduce you to the people who will support you, and explain how everything works. You will have a named Support Worker who will get to know you, listen to what is important to you and help you work towards your goals.
Together, we will create your Support Plan and discuss the goals you want to achieve while living at Brightsky.
Your Rights and Entitlements
While living at Brightsky, you have the right to:
Feel safe and be protected from harm
Be treated fairly, with dignity and respect
Be listened to and have your views taken seriously
Be involved in decisions about your life and support
Understand your Support Plan and take part in reviewing it
Have your culture, religion, language, identity and individual needs respected
Access education, ESOL classes where appropriate, healthcare and community opportunities
Speak privately with your Social Worker, Personal Adviser, advocate or other trusted professional
Ask questions, raise concerns and make a complaint without being treated unfairly
Your First Days at Brightsky
When you first move in, you will meet your support worker and be shown around your new home. We will explain house rules, safety procedures and how things work day-to-day. You will take part in an induction so you understand who to speak to if you need help.
Together, we will begin creating your support plan, setting goals and talking about what you would like to achieve during your time with us.
Your Voice Matters
You have the right to be involved in decisions that affect you. We will encourage you to share your views during key work sessions, Support Plan reviews, young people’s meetings and other meetings about your future.
You can also speak with our Young People’s Advocate, who can help you understand your rights, express your views, raise a concern or make a complaint. Your feedback helps us improve Brightsky for you and other young people.
Living Together Safely
Every Brightsky home has clear expectations to help keep everyone safe and create a respectful place to live. Staff will explain these expectations when you arrive and help you understand them.
We ask you to respect your home, other young people, neighbours and staff; take part in agreed support sessions; and talk to us when you need help. We will work with you, not just tell you what to do, so you can develop confidence and take increasing responsibility for your future.
Your Rights and Support
You have the right to:
Be treated with respect
Be involved in decisions about your support
Get help when you need it
Support is always available from staff, advocacy services, and trusted professionals.
Your Rights & Speaking Up
You have the right to feel safe, respected and listened to. Brightsky is committed to making sure your voice is heard and that you understand how to get help when you need it.
You have the right to feel safe, respected and listened to. Brightsky is committed to making sure your voice is heard .
You have the right to be involved in planning your support, setting goals and making decisions about your future.
Your social worker, our staff, advocates and other trusted professionals are available if you need help, advice or someone to talk to.
Making a Complaint
If you are unhappy about something, you have the right to speak up and make a complaint. You can talk to your Support Worker, Team Leader, Team Manager or the Young People’s Advocate. Your complaint will be taken seriously, considered fairly and responded to within the agreed timescales.
If you are still unhappy, you can ask for support from your Social Worker, Personal Adviser, Independent Reviewing Officer, Children’s Rights Service or an independent advocate. You will also be given information about how to contact Ofsted, your Local Authority Complaints Team and the Local Government and Social Care Ombudsman, where appropriate.
You have the right to feel safe, to be heard and to be part of decisions about your life. At Brightsky, your voice matters.
You have the right to feel safe, respected and listened to. Brightsky is committed to making sure your voice is heard .
You have the right to be involved in planning your support, setting goals and making decisions about your future.
Your social worker, our staff, advocates and other trusted professionals are available if you need help, advice or someone to talk to.
Creating a Safe and Respectful Living Environment
“Brightsky provides a clear and structured environment that balances support with accountability. Young people understand expectations from the outset, and staff communicate rules and responsibilities in a calm and consistent manner. We have found the service to be transparent, supportive and focused on creating a safe home environment."
“When I first moved in, I was nervous about what it would be like. The staff explained everything clearly and made sure I understood the rules. I feel safe here, and I know who to speak to if I need help."
